Seller Policy

Any registered lnbay user can become a seller. There is no separate seller application or approval process — simply create an account, set up your Lightning address in Settings to receive payments, and publish your first listing.

By listing on lnbay you represent that you are legally permitted to sell the item or service in question, and that you have the right, authority, and capability to fulfill every order you accept.

Every listing must accurately represent what is being sold. When creating a listing you are responsible for:

• Title and description: Must be clear, honest, and specific.
• Images: Must show the actual item (for physical goods).
• Price: Set in satoshis (sats). A 5% service fee is added at checkout for the buyer.
• Condition (goods): Accurately select New, Refurbished, or Used.
• Quantity: Set the available quantity accurately.
• Shipping destinations and costs: List every country you are willing to ship to and your actual shipping cost per destination.
• Delivery time (services): State an honest number of days within which you will complete and deliver the service.
• Category and tags: Choose the most accurate category and relevant tags.

lnbay reserves the right to remove or edit any listing that violates these requirements, our Acceptable Use Policy, or our Terms of Service.

lnbay charges a 5% service fee on each transaction, collected from the buyer at checkout. As a seller, you receive the full listed price of your item.

Example: if you list an item at 100,000 sats, the buyer pays 105,000 sats. You receive 100,000 sats to your Lightning address (less any routing fees charged by your Lightning wallet or node).

You are responsible for any taxes, duties, or levies applicable to your sales in your jurisdiction. lnbay does not collect, remit, or report taxes on your behalf.

When a buyer pays for a physical good, you will see the order appear in your My Sales dashboard with a Paid status. You must:

• Ship the item to the address provided within a reasonable timeframe — we recommend within 3 business days of payment confirmation
• Use a shipping method that provides a valid tracking number
• Enter the tracking number in your Sales dashboard once the item has been dispatched
• Pack items securely to prevent damage in transit

Once you enter a tracking number, the order moves to Shipped status and the buyer is notified. You remain responsible for the item until it is delivered.

When a buyer pays for a service, the order appears in your Sales dashboard with a Paid status. You must:

• Begin work promptly and deliver the service within the number of days stated in your listing
• Communicate proactively with the buyer via the Messages feature if you need clarification or if there will be a delay
• Mark the order as Completed in your dashboard once the service has been fully delivered

For services, the order moves directly from Paid to Completed — there is no shipping step. Buyers may leave a review once the order is marked complete.

Refunds are at the seller's discretion. However, you must issue a refund if:

• You are unable to fulfill the order for any reason
• The item arrived significantly not as described
• The item was lost in transit and you cannot provide proof of delivery
• The service was not delivered within a reasonable time beyond the stated delivery period

Refunds on lnbay are paid by the seller directly to the buyer via a Lightning invoice. The platform facilitates generating the refund invoice via your Sales dashboard.

The 5% service fee is not refunded to the buyer in the event of a seller-initiated refund. The refund amount is the order total minus the service fee.

Buyers may leave a star rating (1–5) and written review after an order is completed. Reviews are public and displayed on your seller profile. You cannot edit or delete reviews left by buyers.

You must not:

• Solicit or incentivise buyers to leave positive reviews
• Threaten or pressure buyers over negative reviews
• Use secondary accounts to leave reviews for your own listings
• Arrange with others to artificially inflate your rating

Refer to the Acceptable Use Policy for the full list of prohibited items and services.

lnbay monitors seller activity for signs of fraud, non-fulfillment, and policy violations. Sellers with a pattern of unresolved disputes, poor ratings, or policy breaches may have their account restricted or terminated.

We may update this Seller Policy from time to time. Changes will be posted on this page with an updated effective date. Continuing to sell on lnbay after changes are posted constitutes your acceptance of the revised policy.

If you have questions about this Seller Policy or need help with an order, please reach out via the Contact page.